SBCS Project Manager

CompanyFederal Reserve Bank of ClevelandThe Federal Reserve Bank of Cleveland is part of the nation’s central bank, and we’ve provided many opportunities for professional growth during our history.For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.Follow us on LinkedIn, X, Instagram, and our YouTube channel – Cleveland FedProvides project and process management for the Small Business Credit Survey (SBCS) team. Develops and manages relationships with internal and external stakeholders to promote the administration, use, and successful data collection efforts of the Small Business Credit Survey and related analyses. Builds relationships with Bank and System staff working on small business issues.Essential Accountabilities

Creates project plans, and outlines tasks, timelines and resources required. Communicates with team members and stakeholders, manages risks, and monitors progress to achieve project objectives through completion.

Manages and improves workflows involved in survey data collection, analysis and reporting by coordinating work between core team and process partners.

Evaluates and develops new partnership opportunities for the SBCS and maintains a network of partners consisting of regional and national organizations.

Leads relationship management logistics for the SBCS. Uses survey software and/or a Customer Relationship Management (CRM) tool to organize and track relationship lifecycles.

Presents and interprets the findings of the SBCS to organizations focused on small businesses. Analyzes SBCS data to uncover insights relevant to stakeholders and communicates them through presentations and written briefs.

Writes, provides input, and/or edits original content and/or content strategy development for presentations, internal or external communication/publication vehicles and proposals.

Contributes to high priority policy initiatives and issues by organizing convenings and communicating on small business topics.

Performs work independently with limited supervision and direction.

Performs other duties as assigned or requested.

Preferred Accountabilities

Authors or co-authors articles, publications, and special projects on small business economic conditions and policy issues.

Presents to internal or external audiences (i.e., financial institutions, community groups, key partnership organizations, and/or governmental organizations) on small business economic conditions and policy issues.

Education and Experience

Bachelor’s degree and 7 years of related work experience OR

Master’s degree and 5 years of related work experience

Knowledge and Skills Areas – Expert Level

Ability to understand and explain economic and small-business-related research, and adapt messaging to different audiences

Strategic decision making

Project and process management

Ability to interpret research for a variety of audiences

Written, verbal, and interpersonal communication skills

Public speaking

Physical Demands and General Working ConditionsThis is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.Reasonable Accommodation Statement - The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to clev.4d.benefits.specialist@clev.frb.org .Bank’s Ethics Rules and Drug Testing :As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.  Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS?hiringCompany=7186c32a743f011afe26afcaaf01190c) or through verified Federal Reserve Bank social media channelsFull Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)YesJob CategoryPublic Affairs/Community DevelopmentWork ShiftFirst (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.Always verify and apply to jobs on Federal Reserve System Careers ( https://rb.wd5.myworkdayjobs.com/FRS ) or through verified Federal Reserve Bank social media channels.Privacy Notice (https://www.kansascityfed.org/documents/7797/WorkdayPrivacyNotice.pdf)