Product Adoption and Enablement Lead

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.This role is an integral part of Now on Now’s Product Adoption and Customer Success strategy. You will influence company-wide, highly visible partnerships with Digital Technology, Product, Engineering, and Customer Outcomes organizations, driving high product maturity and customer success engagements for all Now on Now efforts.Join a dynamic team driving innovation at the heart of ServiceNow's strategic priorities. This role focuses on aligning product adoption and success with the company's revenue priorities and the commercial viability of Digital Technology innovations.We are looking for a highly experienced, strategic thinker, visionary, and influential facilitator with a deep understanding of ServiceNow's products and a passion for leveraging the company's products and platform to enhance collaboration and productivity. You will inspire strategy, roadmaps, planning, and flawless revenue impact delivery.Roles and Responsibilities:Strategic LeadershipExecute the strategy for Now on Now’s product adoptionAlignment with Customer Success, and the company's broader revenue goals and objectives.Lead efforts to identify, prioritize, and implement initiatives that maximize internal adoption of ServiceNow tools, leveraging data and user feedback to drive continuous improvement."Influence the content strategy to align with company prioritiesBe the champion for the ServiceNow platformCollaboration and Stakeholder ManagementBe “all-in” on Customer Zero: Engage as a fully vested ServiceNow platform and product team member. When working cross-functionally, represent ServiceNow’s best interests while building strong relationships across multiple stakeholder groups, serving as an ambassador of our product within the company, and driving customer success through our Now on Now program.Collaborate closely with cross-functional teams, including product development, marketing, sales, and operations, to align efforts and ensure a unified approach to market entry and expansion.Training and enablement:Develop and implement training programs to enhance user adoption and proficiency.Foster a culture of continuous learning and improvement.Develop forward-looking product learning pathsUpskill the speakers cross-functionallyOwn and drive the skills campaign for Now on NowDefine and track key performance indicators (KPIs) to measure the effectiveness of go-to-market strategies, product adoption and enablement. Track relevant feature adoption, pipeline influence, and enablement ratioSuccess in this role will be measured by improved product adoption metrics, a stronger alignment between product strategy and revenue goals, and measurable improvements Now on Now relevant feature adoption