IT Support Specialist

Do you have experience and a background in IT Support? Are you wanting to be part of a team that is committed to maintaining high levels of customer satisfaction and operational efficiency? As an IT Support Specialist, you'll be a key player in providing onsite IT support to users and ensuring all IT Systems are operating smoothly.  Essential Functions:Advise and guide IT users in the use of IT products (hardware and software) according to the agreed service processSupport users in the selection/procurement of end devices and software, while using technical and commercial criteria in mindAnalyze and communicate problems and requirements together with the customer. Also, recommend the appropriate solution based on the urgency, scope, importance and position of the customerTake over the installation and configuration of IT products and resolve problems with hardware and software. In case of complex problems, independently contact the next support level and involve further experts as appropriateCollaborate with IT team to implement new technologies and solutions (hardware and software) This position is based in our Burnsville, MN office and offers a hybrid schedule (at least 3 days a week in office).