Helpdesk Support Analyst

Helpdesk Support AnalystSan Antonio, TexasHybridContract$23/hr - $25/hrGrow your career as a Helpdesk Support Analyst with an innovative global bank in San Antonio, TX. Contract role with strong possibility of extension. Will require working a hybrid schedule 2-3 days onsite per week.Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. Will ensure all quality and service level agreements of the company’s internal system that facilitates access certification and Least Privilege (LP) and Segregation of Duties (SoD) entitlement enforcement. Will facilitate quality checks and perform thorough reviews of technical data be ingested by this platform. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.Contract Duration: 12+ MonthsRequired Skills & Experience

Bachelor’s degree in Business, Risk Management, Information Security, Finance, Statistics or other related field.

3 years of experience in the information security domain of Identity and Access Management.

Proven ability to drive the execution of processes and standard procedures, operational tracking and readiness to improve the end product, operational efficiency and customer satisfaction.

Superior data skills, including the competency to recognize trends and the cognizance to analyze results for reasonableness.

Ability to identify and analyze problems, prepare forecasts and recommend sound business solutions using discretion.

Advanced knowledge of Microsoft Word, Excel, Access, SharePoint, PowerPoint, and Visio.

Strong meeting organization and facilitation skills.

An eye for detail and commitment to checking all operational findings for a technical group.

Desired Skills & Experience

Certifications in CISSP/CISA/CISM/CRISC.

Experience with process reengineering/optimization.

What You Will Be Doing

Perform quality assurance reviews on data files used by the company’s internal system.

Create/modify/update/maintain SoD rules.

Conduct pre-production impact studies.

Use of ServiceNow ticket for processing, escalation tracking, log reviews, and exception log tracking.

Prepare and analyze ad hoc complex reports for special projects.

Handle time sensitive access control email requests using customer service, interpersonal, and time-management skills for different business sectors on a daily basis.

You will receive the following benefits:

Medical Insurance - Four medical plans to choose from for you and your family

Dental & Orthodontia Benefits

Vision Benefits

Health Savings Account (HSA)

Health and Dependent Care Flexible Spending Accounts

Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

Hospital Indemnity Insurance

401(k) including match with pre and post-tax options

Paid Sick Time Leave

Legal and Identity Protection Plans

Pre-tax Commuter Benefit

529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.Posted by: Melissa KleinSpecialization: Technical Support