Keynote Business Solutions is Hiring Customer Service Reps!

KEYNOTE BUSINESS SOLUTIONSis Growing in Jacksonville!

Keynote Business Solutionsis immediatelyhiring motivated and customer-focused Customer Service Representatives (CSR) to join our dynamic team in Jacksonville, FL.

CLICK HERE TO APPLY NOW

As a CSR, you will be the primary point of contact for our clients and customers, assisting with inquiries, resolving issues, and providing exceptional service. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to manage multiple tasks in a fast-paced environment. This is an onsite position, so the candidate must be able to work from our Jacksonville office.

Key Responsibilities:

Customer Support: Answer inbound calls, emails, and chat inquiries in a professional, friendly, and efficient manner.

Problem Resolution: Address customer concerns or issues promptly, aiming for first-contact resolution whenever possible.

Product/Service Knowledge: Maintain up-to-date knowledge of our products, services, and policies to provide accurate information to customers.

Data Entry: Accurately input customer information and feedback into the company database and CRM system.

Follow-up: Ensure follow-up with customers to ensure satisfaction and resolve any outstanding issues.

Collaboration: Work closely with other departments, such as sales, technical support, and billing, to ensure seamless customer experiences.

Compliance: Adhere to company policies, industry standards, and privacy regulations when interacting with customers.

Working Conditions:

Location: Onsite in Jacksonville, FL.

Schedule: Full-time w/ shifts to be determined(Monday- Friday w/ occasional weekends if required)

Environment: Fast-paced, customer-focused office setting

WHY WORK WITH US?

Competitive hourly wage w/ opportunities for performance-based incentives!

Comprehensive benefits package (health, dental, vision, paid time off)

Positive and collaborative work environment

Training and development programs to support your professional growth

Multiple Career Advancement Opportunities

AND MORE!

Customer Service Representative Qualifications:

No experience needed—we are willing to train the right candidate!

High School Diploma or equivalent(associate or bachelor’s degree preferred, BUT NOT REQUIRED)

Strong verbal & written communication skills

Ability to handle multiple tasks simultaneously while maintaining a high level of attention to detail

Excellent problem-solving skills & ability to stay calm under pressure

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Comfortability using CRM systems(experience preferred BUT NOT REQUIRED)

Ability to work effectively both independently & as part of a team

Keynote Business Solutions is a client-focused Company tailoring service to specifically meet each client's result-oriented goals, ensuring optimum performance by our experts, and continually developing talents. What we bring to the table is Intelligent & Controlled Growth paired with friendly management and support of a Tough and Extremely Competitive Business Model. We are based out of Houston, TX but we cater to clients nationwide.

Join the KEYNOTE BUSINESS SOLUTIONS Team TODAY!