Guest Services Representative

Top Company Benefits:Weekly PayFree meal and beverages daily$10/week health plansPaid time offTuition AssistanceWellness ProgramProfessional development401(k) retirement savings planPaid parental leaveThe purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience. Essential Functions Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalationAccept parking reservations and process payment for various services offeredMaintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the companyMaintain knowledge of all services offered at company Travel CentersMaintain working knowledge of all company software aligned with guest or team member needs Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities are in compliance with rules, regulations, policies, and procedures Complete other duties as assigned