Global Customer Experience Specialist - Supporting Latin America

Please NoteApplication review for this role will begin January 2, 2025.Bilingual English/Spanish Required (Written & Verbal)Export Compliance Experience RequiredWill be required to be in Red Wing, MN for 1-2 weeks for initial onboarding.In this role, you will deliver exceptional customer service to a diverse range of customers, both domestic and international, including industrial, retail, distributor, and direct-to-industry clients.  You will manage all aspects of customer accounts, primarily focusing on order processing, scheduling, purchasing, warehousing, and transportation.  You will address customer inquiries about products and participation in Red Wing for Business, as well as work closely with the Sales team to set up and manage customer accounts and programs.What you would do in a typical day:Deliver Exceptional Service:  Provide friendly, timely, and knowledgeable support that exceeds customer expectationsOrder Management:  Oversee international and domestic orders by:Processing and tracking orders, determining delivery dates, and communicating status to customers.Scheduling shipments and addressing issues with firm or planned orders.Preparing quotes, coordinating special requirements (e.g., invoicing, packaging, transportation), and establishing customer master instructions.Resolving pricing discrepancies, monitoring account status, and ensuring compliance with import/export regulations and shipping documentation.Problem Solving:  Identify customer needs and provide tailored solutions aligned with their requirements and program goals. Account Support:  Collaborate with the Sales team to manage account setup, program changes, issue resolution, and customer communications to drive growth and satisfaction.  Work with Global Sales and Service teams to maintain seamless service for international customers.3rd Party Coordination:  Manage Red Wing for Business Advantage Account changes with external partners, ensuring system accuracy and resolving disputes.