Global Strategic Customer Engagements (Elevate) Senior Associate

Reporting to the Head of Growth Strategy, Global Strategic Customer Engagements (Elevate), the Global Strategic Customer Engagements (Elevate) Senior Associate will be joining a team, focused on driving high-impact global strategies that support ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale. The team works cross-functionally with senior leaders across the business and offers a supportive and fast-paced learning environment to thrive in. This role will therefore offer an incredible opportunity for a career in the technology industry: over time, this role will offer a springboard into functional roles in our GTM organization. As a Global Strategic Customer Engagements (Elevate) Senior Associate you will support the design and execution of several long-term strategic initiatives across ServiceNow – all aimed at accelerating ServiceNow’s execution with large strategic customers. You will be expected to work on projects that can range from new commercial structures to strategic partnership opportunities – and you will help drive their successful execution. As part of your role, you will also support strategic large deal engagements with our most strategic global customers across ServiceNow, giving you direct exposure to our senior leadership. Priorities & Responsibilities Support the design and execution of approved strategic projects & programs that tackle our largest opportunities in accelerating the execution of strategic deals at scale: Work cross-functionally with teams in Deal Desk, Finance, Operations, Customer Success, Product, Pricing, and other key GTM functions to develop compelling business cases for change. Synthesize cross-functional inputs, conduct data analysis, develop business case narratives, and run cross-functional alignments to support decision-making of the company’s senior leadership. Manage overall program/project progression for identified initiatives leveraging program and project management best practices.  Exemplary initiatives may include items related to sales incentives, new commercial structures, innovative adoption deal mechanisms, and strategic partnership opportunities. Drive the creation of compelling, business-centric narratives and content for the company’s largest deals:  Follow a programmatic approach to deliver high-quality proposals and presentations while meeting tight, customer-driven timelines. Own project management responsibilities for the highest-priority deals, including managing deal timelines, actions and next steps, coordinating across internal and external stakeholders, and facilitating both internal and customer-facing meetings as needed to ensure successful deal progression Champion collaborative and integrated support to GTM teams engaged in ServiceNow’s Strategic Accounts globally (e.g., targeted executive briefing support) Drive big deal thinking and best practice sharing both within the immediate GTM teams and across cross-functional teams.