Customer Service Agent

We are seeking a friendly and knowledgeable Car Support Agent to join our team in Philadelphia, United States. As a Car Support Agent, you will be the first point of contact for our customers, providing expert assistance and guidance on various automotive issues. Your role will be crucial in ensuring customer satisfaction and maintaining our reputation for excellent service. Hourly rate $21.75.Answer incoming calls, emails, and chat messages from customers regarding car-related inquiries and issuesDiagnose common car problems based on customer descriptions and provide initial troubleshooting adviceSchedule service appointments and coordinate with our network of automotive techniciansExplain complex automotive concepts in simple, easy-to-understand termsMaintain accurate records of customer interactions and follow-up on unresolved issuesStay up-to-date with the latest automotive technologies and common car problemsAssist customers with warranty-related questions and claimsCollaborate with other departments to ensure seamless customer supportIdentify and escalate complex issues to appropriate teams when necessary