Director of Rooms

Join our team as the Director of Rooms and become one of the authors of our story. The Director of Rooms will oversee all aspects of the Ranch House Operation (Front Desk, Bell/Valet, PBX, Concierge/Itinerary Design) and Housekeeping. The Director of Rooms will lead with our ENRICH values thereby creating and supporting a cohesive team and will be key in building interdepartmental collaboration.You will have the Opportunity to be the culture leader of the rooms department and responsible for ensuring the guest experience is best in class.  Inspire and motivate others to levels of exceptional performance to ensure our guest and team member satisfaction is unparalleled.  A champion of the brand and our values, this role is impactful in achieving our desired financial results and outcomes.Core Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. The key responsibilities for this position are:Lead by example and uphold brand standards, target guest needs, and ensure team member engagement.Provide strategic and hands on leadership to oversee all areas of both Front and Heart of House Rooms Division to success in achievement of team member engagement, NPS and financial goals.  Areas of responsibility include:Front desk operations & guest relationsBell/ValetItinerary Design/ConciergePBXHousekeepingRecruit, develop & mentor department leaders in each of the above noted areasOversee and maintain operations to ensure performance at the highest level of guest satisfaction and service excellenceCreate an elevated and distinctive experience for our guests while providing day-to-day leadership and guidance to team members.Serve as a thoughtful operator with an ability to manage both short and long-term financial objectives, adding value and managing outcomes through a balanced lensMaintain and champion the Auberge Resorts Collection Culture on property.Maintain knowledge of market trends, property systems, and standards.