Plumbing Company - Sales Technician

You must submit your resume for consideration.

Fast-growing plumbing company is seeking a sales technician. As a sales technician you will be responsible for the proper diagnosis of your customer's plumbing issues; full communication throughout the service call and project with office / install personnel; creating options to empower and educate homeowners to make the best decision for their home.

You take great pride in successfully running service calls as thoroughly as possible, while maintaining great relationships with our customers and representing our company well and ensuring our customers with a premium experience.

This position includes a 40-hour work week, Monday through Friday, 8am – 5pm, with overtime and weekends as needed.

The ideal candidate will have a thorough knowledge of residential and / or commercial plumbing concepts, including: water, drain, gas, water heater, etc.

Duties And Responsibilities

Run service calls on a day-to-day basis

Arrive to work / customers homes on time and ready to work

Successfully diagnose a wide range of plumbing issues

Communicate appropriately with office staff, install team, and customers

Build a positive rapport with customers

Keep customer engaged throughout service call

Understand and carry out oral and written instructions, policies, and procedures

Maintain customer satisfaction and company reputation

Hit revenue, close rate, and customer satisfaction goals

Add to a stellar company culture

Manage time, materials, and company resources

Take part in technician and sales training

Works independently with little supervision

Reports primarily to the service manager

Reads and interprets sketches, diagrams, and technical manuals

Demonstrates knowledge of plumbing repair and installation using standard tools, machinery, and equipment

Demonstrates writing skills with a focus on technical accuracy and clarity

Fully equipped company van with parts, equipment, & gas card

Must maintain a clean van, report any damage, and inform install or office manager of any necessary maintenance

Skills / Qualifications

2+ years of previous plumbing experience

Profound knowledge of all plumbing installations

Able to assist in evaluating assigned install team personnel on job performance and provide field coaching as necessary

Follows and demonstrates company policies with team members

Helps maintain project efficiency from start to finish

Effectively demonstrates communication skills with customers, install team members, dispatch, and management

Valid driver's license, with minimal DMV infractions

Occasionally required to ascend / descend ladders and balance

Frequent standing, squatting, sitting for extended periods of time

Occasionally required to lift and / or move objects up to 60 lbs

Work is performed in residential properties (attic, garage, crawl space, roof, and in confined areas)

Pass a drug a background check

Sales experience a plus

Own basic plumbing tools

Benefits

Competitive Pay – Bonus and Commission opportunities

Medical, Dental, Vision

401K with discretionary match

Paid Vacation

Paid Holidays