Mgr III In-House Service

We are seeking a dynamic and experienced Manager III for our In-House Service department in Baton Rouge, United States. This senior leadership role is crucial in driving excellence in our internal service operations and ensuring top-notch customer satisfaction across the organization.Lead and mentor a team of in-house service professionals, fostering a culture of continuous improvement and customer-centricityDevelop and implement strategic plans to enhance service quality, efficiency, and customer satisfactionOversee daily operations of the in-house service department, ensuring smooth workflow and timely resolution of issuesCollaborate with cross-functional teams to identify and address service gaps and opportunities for improvementEstablish and monitor key performance indicators (KPIs) for service quality and team performanceManage departmental budget, resource allocation, and cost-optimization initiativesDrive innovation in service delivery methods and technologies to stay ahead of evolving organizational needsCultivate strong relationships with internal stakeholders to understand and anticipate their service requirementsEnsure compliance with company policies, industry standards, and relevant regulations