Field Service Engineer III (LCMS) (RTP North Carolina)

Work ScheduleOtherEnvironmental ConditionsOfficeJob DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.Location: RTP North Carolina, Raleigh or Durham NCThe Field Service Engineer III leads all aspects of field service support and customer relationship management including but not limited to: installation, repair, preventative maintenance, and instrument qualification. This person will be customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth.What you will do?

Perform on-site installation, repair, preventative maintenance, and qualification of instrumentation

Must be customer-focused, working in conjunction with Professional Services and outsourcing functions.

Must be proficient with the use of customer management software to supervise service calls, lead parts inventories, and complete job task.

Reviews reports and documentation from customers and inspects malfunctioning product to resolve nature and scope of problem.

Analyzes review and inspection findings to settle source of problem, and recommends repair, replacement, or other corrective action.

Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.

Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.

Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

Show and demonstrate progression in training and certification for sophisticated products.

Other duties may be assigned.

Keys to SuccessMinimum Education

Bachelor’s Degree in Chemistry, Sciences or related field preferred.

How you will get here

Minimum of 0-2 years hands-on experience as a Service Engineer, particularly working with analytical instrumentation.

Hands-on experience with Gas Chromatography (https://www.thermofisher.com/us/en/home/industrial/chromatography/gas-chromatography-gc.html) , Liquid Chromatography (https://www.thermofisher.com/us/en/home/industrial/chromatography/liquid-chromatography-lc.html) , Ion Chromatography (https://www.thermofisher.com/us/en/home/industrial/chromatography/chromatography-learning-center/ion-chromatography-information.html) , Mass Spectrometry (https://www.thermofisher.com/us/en/home/industrial/mass-spectrometry.html) instrumentation (GC, HPLC, IC, MS) preferred.

Specific LSMS Experience preferred (QE, Exploris, Fusion, etc.)

Knowledge, Skills and Abilities

Establishing good customer rapport are essential.

prioritize service requests and produce clear and concise documentation.

Physical Work Requirements:

Must be available for travel daily as required, and up to 75% overnight travel.

Must be able to lift 40 lbs.

Stand for long periods of time.

Work overtime.

Must have a valid driver’s license.

Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.