Renewal Account Manager - Mid-Market

What you get to do in this role:Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from ServiceNow.Identify customer needs and demonstrate account management capabilities to guide renewal closure.Maintain an understanding of ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with partner teams.Work with wider team to provide regular and accurate updates on renewal status to management and escalate when needed.Engage customer in conversations around renewal readiness, timing and general customer needs.Connect with customers on multi-year contracts to ensure continued engagement and customer value realization.Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable OF.Partner with our Customer Success organization to review customer value achievement to achieve customer product adoption and high use.