Customer Support Assistant

Job Description:We are looking for a motivated and customer-oriented individual to join our team as a Customer Support Assistant. In this role, you will be the front line of communication for our customers, ensuring that each interaction is positive and helpful. You will handle inquiries, resolve issues, and provide exceptional support to help our customers enjoy the best experience with our service.Responsibilities:Respond to customer inquiries through email and phone, ensuring timely and professional service.Assist customers with subscription management, including renewals, cancellations, and troubleshooting.Provide information about products, services, and promotions to customers.Help resolve any customer complaints or issues in a calm and efficient manner.Process customer orders and returns, ensuring accuracy and satisfaction.Maintain and update customer records in the system.Collaborate with other teams to ensure customers’ needs are met.