Technical Specialist 2 - San Jose, CA

Technical Specialist 2 - San Jose, CAID 13156Location San Jose, CAApply Now (https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=MCDEAN&cws=62&rid=13156)Your Future at M.C. DeanWe're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world’s most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained–enhancing client outcomes, improving lives, and changing the world for the better.We are seeking a Technical Specialist 2 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.Clearance/Citizen Type: No clearance required.Work Type: Full-timeWhat you’ll do:The Technical Specialist is a system(s) specialist and Subject Matter Expert (SME). This role requires designing, evaluating and deploying security solutions and technology to sustain and improve our customers' physical security posture. This position requires in-depth knowledge and understanding of how to protect people and facilities by deploying tried and true solutions as well as cutting edge technology. You should be able to quickly and thoroughly understand customers’ needs and translate those into systems design and solutions that can be deployed at scale globally. The technical specialist will collaborate frequently with cross-functional teams to implement solutions and promote buy-in. Ability to drive productivity and exhibit professional development.This role allows the opportunity to become an expert in one or more technology sets in Physical Security: Access Control, Video Management (CCTV) and Unified Systems, Intrusion Detection, Perimeter Detection Systems, Biometrics and Devices Detection Systems and more. Develop further expertise on vendor software and hardware products, establish and foster vendor relationships, collaborate and work closely with vendor product teams to provide product evaluation feedback and contribute to improving deployed solutions for our customers. Have an understanding of the IT environments needed to operate in and collaborate with network security teams to securely deploy the best solutions. Work with a team of Security Engineers and Technical Specialists, System Administrators and other cross-functional teams to share your knowledge and gain an even deeper understanding of how large enterprises are secured.Essential responsibilities and activities include but are not limited to:

Research, evaluations, development and design of new and existing security systems solutions. Setup, configuration and integration of security solutions in lab and production environments. Analyze and troubleshoot production physical security systems performance and recommend improvements. Resolve complex system issues for physical security systems and networks Triage customer requests and collaborate with Project Management and System Administration teams Troubleshoot system performance issues and implement corrective actions Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks Analyze and improve preventive maintenance checklists General Maintenance and programming support of VMS & ACS infrastructure (servers, cloud infrastructure, edge hardware) Develop basic drawings and ability to read and interpret engineering drawings. Organize and prepare detailed documentation and dashboards of system performance, including service request records, and analysis Perform desktop hardware and operating system setup, imaging software loading, and antivirus updates Perform technology evaluations, test and validation of innovative security solutions. Communicate with customers, manufacturers, vendors, and technical specialists Perform and manage Pre-Installation, Test and Check-Out (PITCO) on systems designs and equipment in a lab/pre-deployment setting. Ensure test lab equipment and software is maintained and kept up to date. Assist with technical input for Request for Proposals (RFPs) for new services or systems. Provide training on newly deployed security systems to cross-functional teams, including the development of training documentation, videos, and other training tools. Organize and prepare detailed documentation of solutions designs, features, test plans, solutions and pilot summaries, configuration and administration guides. Interface with internal and external customers. Coordinate with field personnel and/or engineering team to discuss any potential installation issues. Document and provide updates to stakeholders and teams on progress, blockers and recommendations. Present solutions and outcomes to stakeholders and leadership. Effective communication with customers, manufacturers, vendors and system administrators. Develop further expertise within the client’s environment. Perform all duties with minimal direct supervision.

Key Requirements:

Demonstrate significant technical experience 2+ years of experience with Bachelor’s degree (Bachelor inElectrical and Computer Engineering, Computer Science, Systems Engineering, Information Systems, Data Analytics) or similar programs.

High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems

The ability to work effectively in a fast-paced collaborative environment

Effective communication and presentation skills

Experience with Systems Engineering and Administration

Hands on experience designing and deploying Physical Security Systems

Application and System administration experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, updating lab and evaluation environments, upgrade and migration plans to implement new and improved systems.

Experience designing and maintaining engineering solutions

Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions

Requires 2 + years of experience programming/administrating Physical Access Control Systems.

Requires basic knowledge of large-scale networking, VLANS, subnetting and routing.

Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision.

Support and author playbooks, white papers for information sharing and collaboration

Demonstrated background working with multidisciplinary teams.

Demonstrated time management and organization skills to meet deadlines and quality objectives.

Ability to travel domestically and internationally up to 25% of the time

Familiar with programs such as: MS Office Suite, MS SharePoint, AutoCad (or similar), Bluebeam

Desired / Advantageous Qualifications:

Working knowledge and/or certification with electronic security systems and applications like CCURE (Software House), Genetec, Lenel, Milestone, HID, Axis, 2N, Geutebruck and/or others.

Working knowledge and/or certification for general purpose operating systems and virtualization platforms (i.e. Windows, Windows Server, Linux, VMware, CentOS, Docker, Kubernetes, etc.).

Familiarity with physical security designs, standard operating procedures, and security operations

Programming and scripting experience (i.e. Javascript, PowerShell, Python), experience with systems integration tools and protocols (e.g. APIs, SOAP and REST, XML/JSON), database design and query development.

Working knowledge and/or certification with communications and network protocols and services including TCP/IP, RS232, RS485, networking knowledge (TCP, UDP, RTP, RTSP and others).

Certification in CCure 9000 Access Control System, Lenel or others

Certification in DVTel/Flir Digital Video Systems, Genetec, Milestone VMS, Axis or others

Experience and knowledge of networks, network equipment and administration

Experience and knowledge of Windows and/or UNIX Operating Systems

Experience and knowledge of virtualization and cloud environments

CCNA, CompTIA A+, CompTIA Network+ Certifications or similar

We also offer an excellent benefits package including:

A competitive salary

Medical, dental, vision, life, and disability insurance

Paid-time off

Tuition reimbursement

401k Retirement Plan

Military Reserve pay offset

Paid maternity leave

Pay Range: $95,440 - $119,300Abilities:

Exposure to computer screens for an extended period of time

Sitting for extended periods of time.

Reach by extending hands or arms in any direction.

Ability to use a keyboard.

Listen to and understand information and ideas presented through spoken words and sentences

Communicate information and ideas in speaking so others will understand.

Read and understand information and ideas presented in writing.

Apply general rules to specific problems to produce answers that make sense.

Identify and understand the speech of another person

Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.EOE Minorities/Females/Protected Veterans/DisabledVEVRAA Contractor