Salesforce Business Analyst

The Salesforce Business Analyst will be an integral member of the Global TV Distribution team responsible for a suite of Salesforce applications supporting finance, sales, legal and strategy business units.The primary role of the Salesforce Business Analyst is to act as a liaison between business partners and IT Teams, supporting the solution delivery lifecycle for the Global TV Distribution application portfolio under the direction of the Manager, Business Solutions.Be a proactive product owner and work alongside developers, support consultants, IT infrastructure, vendors, and different business verticals to support the Global TV Distribution business.Execute Production Support activities including Salesforce system administration, configuration, and outlining Salesforce technical architecture for enhancements and bug fixes.Understand Global TV Distribution business goals and objectives and communicate them effectively to various internal stakeholders.Execute on product management, business analysis, process mapping, functional architecture, testing, and system integrations.Provide trouble-shooting capabilities to assess, identify, and engage in resolution on reported application issues for daily production support.Provide training, business support and guidance.Collaborate with technical teams to provide input on end-to-end technical solutions.Create and execute test cases when required.Be a change agent and a knowledge keeper to support the successful business adoption of new IT solutions.All other duties as assigned.