Analyst - Client Resolution

This individual contributor role involves problem solving and identifying innovative solutions. The analyst will operate independently, receiving guidance only in complicated situations.Essential Functions:Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients.Handle a variety of moderately complex problems, coordinating with internal teams to meet Visa and client objectives.Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.Work closely with various departments to understand Client goals and find solutions.Advocate for Visa Clients to internal stakeholders including Client Success Managers, Sales, Product, Systems, Risk, and Legal teams.Expedite resolution and solution implementation to ensure optimal performance of Visa products and services.Maintain relationships to understand market needs, trends, and support approach improvements.Establish and foster relationships with Clients and internal stakeholders at all levels.Stay updated on new rules, products, services, and industry trends to support Visa's strategic goals and Client initiatives.Build knowledge of all supported products and services, understanding their impact on clients’ business.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.