Night Manager / Night Porter

Night Manager Role, part of your duties involve: Being in-charge of the hotel over-night

Completing the night audit duties with accuracy

Providing high level of customer service

 Supervision of night lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.

Taking responsibility for the safety and security of the building responding to emergency situations and any guest concerns within guidelines

Effective supervision of night porter personal 

 Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focusedNight Porter Role, part of your duties involve:

 Exercise care and responsibility when parking guest vehicles

 Provide efficient, friendly and professional service to all guests

 Take initiative to ensure that interactions with our customers (internal or external) are positive and productive

Clean and maintain hotel public areas

 Prepare and deliver room service during the night

 Be fully conversant with departmental fire and evacuation procedures