IT Administrator

The IT Administrator II focuses on areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management. Following and establishing procedures to perform a variety of complex information technology support duties to ensure smooth delivery of technology services. Including monitoring, operating, coordinating, and assisting others in the operation of computer hardware, software, and peripherals to achieve desired results. The IT Administrator II utilizes computer equipment, software, and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair, and computer operations assignments.

Responsibilities:

Install, configure, test, maintain, monitor, and troubleshoot end user computing devices, peripherals, printers, presentation equipment, software, and other technology equipment

Support both local and remote client devices and applications

Perform repairs to client devices and peripheral equipment

Conduct diagnostics to understand and resolve problems or to provide technical assistance and support

Utilize ticketing system to manage issues to resolution

Develop procedures to help users in the proper use of devices and applications

Support/maintain user accounts through Active Directory including the creation and management of group membership

Assist with the planning, implementation, maintenance and documentation of all facets of technology support

Collaborate with technology team members to address and escalate issues as required

Collaborate with vendors to support deployed hardware and systems

Perform file level recoveries

Assist in maintaining OSD systems

Assist the core infrastructure team in maintaining various systems (ex: voip, email)

Maintain safe and clean work environment

Perform other duties as assigned

Qualifications:

3-5 years proven experience within a desktop support role

Associates degree in IT field or will take equitable experience

Strong customer service orientation

Proven analytical and problem-solving abilities

Proven ability to work with individuals of various technological backgrounds, to help troubleshoot and setup systems

Excellent verbal, written and listening skills with the ability to present instructions and information clearly

Must exhibit professionalism when communicating with superiors and peers

Must have the ability to work independently and within a team environment

Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events

Ability to effectively prioritize and execute tasks in a high-pressure environment

Must be able to define problems, collect data, establish facts and draw valid conclusions

Must be able to prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner

Must have the ability and willingness to work extended hours and overtime, including weekends, as required by the work schedule and production needs