Associate Executive Director Operations

We are seeking a Associate Executive Director Operations (AEDO) at the Hopkins Bloomberg Center shall provide on-site leadership and asset/facilities/hospitality management oversight of internal staff and third-party property management and facilities management firms contracted by the university to support the Hopkins Bloomberg Center (HBC) located at 555 Pennsylvania Avenue NW, Washington D.C.The AEDO holds primary responsibility for the facilities and operation of the HBC, a 435,000 square foot, 12-story academic facility and conference center serving multiple university divisions. As the flagship Johns Hopkins asset in Washington D.C., the HBC is the academic home to faculty, staff and students from multiple divisions, including School of Advanced International Studies, the Carey Business School and the Krieger School of Arts and Sciences. In addition, it houses research centers from the Bloomberg School of Public Health and other divisions, as well as various University Administration and staff functions. Aside from classrooms and convening spaces, the building includes a state-of-the-art 365-seat theater and media suites, a gallery, a leased coffee shop and leased retail café/restaurant, a gym and multiple outdoor terraces.Approximately 2000 students, faculty and staff are in the building on an average day, while the Center also hosts high-profile events frequently (weekly and sometimes daily) that are critical to the brand image of the university.The activities in the building, together with the unique facility, require a different approach and higher level of oversight, management and coordination than is undertaken with typical asset management. Third-party property/facilities management firms and their teams of on-site professionals manage and direct much of the daily operations of the assigned portfolio under the direction of the AEDO. The AEDO is the institutional representative of the building customers (tenants) and stakeholders located in the property to the contracted entities and is ultimately responsible for operations, physical space and amenities, including special projects and logistical/crisis response. The AEDO provides active direction and oversight to contracted firms and services (working closely with managers, engineers, and custodial services), and directly manages internal teams responsible for general operations, IT/AV services, scheduling, finance, HR and public safety functions. The AEDO reports to the Executive Director and works closely with tenant divisions, contributing divisions and others to ensure the property is maintained and operating in accordance with expectations of the tenants, University leadership, external guests, and other stakeholders.The AEDO will oversee the Finance Director, who will be responsible for the finance, accounting and budgeting needs of the Hopkins Bloomberg Center, including financial analysis related to leasing and capital decisions, leasing strategy and evaluation, procurement oversight, asset and capital improvement budgeting, long-term strategic asset management plans, management coordination, and finance-related stakeholder communications.The adjacent multi-family housing asset (565 Pennsylvania Avenue) and leased retail space are overseen by the Johns Hopkins Facilities and Real Estate (JHFRE) team. The AEDO will coordinate closely with JHFRE partners for on-going and future construction and selected asset improvement activities in and around HBC.Specific Duties & Responsibilities

The role has primary responsibility for the overall facility operations, including finance activities, of the Hopkins Bloomberg Center.

This person will be committed to developing and maintaining critical internal and external relationships within the broader University enterprise and key external stakeholders to accomplish their objectives.

As described below, the ideal candidate will have deep experience managing complex operations in an environment with high standards and multiple internal and external stakeholders.

Leadership and strategic planning

Work effectively and collaboratively with a variety of critical stakeholders including Johns Hopkins University leadership, donor representatives, the real estate team, the accounting and budgeting teams, government affairs and communications teams, schools, divisions and department leadership, tenant representatives, the campus public safety team, third-party vendors, and local community groups.

Develop and implement robust analytical tools and dashboards to measure and improve the efficiency and effectiveness of HBC operations, including space utilization and other key variables.

Lead the management of the property to achieve specified operational objectives, including leasing, capital improvements, system enhancements, customer satisfaction, operating expense control, strategic planning, identification and resolution of property and risk management issues, contract negotiation and administration, management of third-party vendors, sustainability efforts, emergency management, and other applicable areas.

Serve as an effective convener and communicator to executive management (including, as appropriate, University Leadership, Deans and Division Directors, Divisional Business Officers DBOs) of all critical asset management issues relative to the building.

Participate and/or lead special project efforts and participate in applicable enterprise-wide committees affecting major portfolio properties (e.g., Crisis Management, ADA Compliance, Strategic Planning, Sustainability, and Grounds Maintenance).

Coordinate minor capital improvement projects with necessary stakeholders, including JHFRE Design & Construction, building occupants, and events teams, to mitigate any potential impacts to mission operations.

Define and manage strategic initiatives and special projects in support of the building enterprise and its business unit goals and objectives.

Participate in the local community, ensuring the building and campus is considered a community asset, working closely with the Offices of Federal Strategy and Government, Community Affairs and Economic Development (GCE), and externally with leaders and organizations in the adjacent neighborhoods and communities.

Operations

Develop daily, weekly, monthly and quarterly operational specifications appropriate to the mission and expected appearance and functionality of the properties, understanding the need for hospitality-oriented standards for people and facilities.

Ensure appropriate maintenance of the building’s art installations.

Complete regular property inspections, assessing and monitoring adequacy of staffing levels for various operating areas, evaluation of project status/completion and implementation of building standards and operations.

Participate in the hiring, managing and leading of the internal and contract staff servicing the property. Work with the onsite team as well as the applicable third-party personnel.

Ensure industry standard documentation and property information is organized and maintained for the property. Conduct regular documentation audits and report any issues to the Director of Asset Management, Chief Real Estate Officer, and Executive Director

Work with JHFRE team to ensure and manage asset risk including insurance coverage and safety compliance.

Serve as commander and manager of the Incident Command Team.

Oversee public safety operations, in conjunction with the HBC Director of Public Safety and Johns Hopkins Office of Public Safety.

Maintain effective communication with building customers and key stakeholders to quickly and effectively resolve problems, communicate key building work schedules, impact and levels of satisfaction with completed work.

Offer superior customer service and relationship management by being proactive and responsive to tenant needs. Conduct regular meetings and outreach (e.g., surveys) with occupants to hear, understand and respond to needs and concerns.

Develop and maintain standard operating policies, procedures, systems, reports and internal controls for property, facilities and operations that reflect industry best practices and, where applicable, University policy and practice.

Finance and budgeting

Oversee development of and adherence to annual and long-term budget for the property, operations and programming elements. Work collaboratively with internal and external stakeholders.

Review, approve and present all operating budgets, financial reporting, and capital improvement plans to Executive Director and Chief Real Estate Officer.

Monitor financial performance of property and activities, including variances against budgets, expenses and income. Recommend actions accordingly.

Ensure timely and effective communication of performance results to key stakeholders.

Manage budgets and capital planning for assets to ensure short- and long-term planning to enhance operations and maintain the value and infrastructure of the buildings.

Additional Knowledge, Skills and Abilities

Strong interpersonal, communication, public relations and negotiation skills necessary to establish and maintain rapport with a variety of customers, building stakeholders, enterprise leadership, contractors and community contacts.

Ability to cultivate and maintain an “ownership” and service mentality among operations staff and contractors throughout the building.

Strong financial, analytical and mathematical skills in order to oversee development of budgets (in conjunction with Finance Director and in consultation with Executive Director), and evaluate bids and proposals for facility maintenance and improvement (in conjunction with JHFRE professionals).

Highly motivated and proficient at managing multiple tasks with effective oral and written communication.

Experience in prioritizing day-to-day operational issues and able to assume a leadership role in HBC initiatives.

Detail-oriented and willing to set and maintain a high standard throughout the property.

Technologically proficient with Microsoft office applications and industry/property accounting software, preferably Yardi.

Ability to work weekends and evenings as necessary for asset-related events and issues.

Operational experience with a variety of building systems and services.

Experience in construction management and contracting oversight helpful.

Minimum Qualifications

Bachelor’s Degree in Business Administration, Accounting, Finance, Real Estate/Hotel Management, or related field required. Advance degree strongly preferred.

Preferred Qualifications

At least 10 years of experience in commercial real estate property management or comparable complex operations role.

Strongly prefer experience in hospitality management or comparable position with high-level customer-focused orientation.

Proven experience delivering results by directly and indirectly supervising and leading teams of people, including other managers, technicians, vendors and contractors.

Proven success in managing multiple projects and setting proper priorities among competing stakeholders.

Experience establishing systems and metrics to measure accomplishments.

Applicable industry certification preferred.

Classified Title: Advisor-CSJob Posting Title (Working Title): Associate Executive Director OperationsRole/Level/Range: APPTSTAF/01/STStarting Salary Range: Commensurate with experienceEmployee group: Full TimeSchedule: Monday-Friday, 8:30 am - 5:00 pmExempt Status: ExemptLocation: Hybrid/District of ColumbiaDepartment name: ​​​​​​​555 PennPersonnel area: University AdministrationEqual Opportunity Employer:Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.