Customer Support Assistant

Job Description:

Captura Hall is looking for an enthusiastic and detail-oriented Customer Support Assistant to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving their issues, and ensuring they have a seamless experience with our company. This position is perfect for someone who enjoys problem-solving, working with people, and contributing to a positive customer journey.Responsibilities:Respond promptly to customer inquiries via email, phone, and chat.Provide accurate information about products, services, and company policies.Address and resolve customer complaints efficiently and professionally.Record customer interactions and transactions in our database.Work closely with other departments to address and resolve customer needs.Maintain a customer-focused approach and ensure satisfaction with each interaction.