Call Center Agent - Customer Service , South Africa

 Role Purpose

To provide communications solutions to customers by promoting and matching products & services to customer needs.

To actively grow client markets, thereby generating revenue and improving customer satisfaction.

Experience Required

Essential

6 months sales/customer service experience as a call center agent

Competencies & Skills Required

Essential

Customer Care

Numeracy

Products

Telephone Etiquette

Stress Tolerance

Multi-tasking

Processing Speed

Comprehension

Selling Techniques

Interpersonal

Communicating

Listening Skills

Computer Applications

Problem Solving

Time Management

Reading & Writing

Information Locating