Bilingual Customer Service Coordinator

Exact Staff is seeking a motivated and detail-oriented Customer Service Coordinator to join our clients’ team. This role is perfect for a bilingual (English & Spanish) professional with a customer-first mindset and strong organizational skills who thrives in a fast-paced, small business environment. You will play a key role in supporting daily operations, ensuring customer satisfaction, maintaining quality standards, and overseeing administrative functions.

Oxnard, CA

$23.00/hr

Responsibilities

Act as the first point of contact for customer service inquiries via phone and email

Respond to requests for regulatory and compliance documents promptly and professionally

Manage customer relationships by providing updates on order status, tracking information, and special requests

Oversee the sample fulfillment process, from receiving sample orders to packaging and shipping

Verify the accuracy of outbound orders, ensuring all labels, quantities, and documentation are correct

Conduct final quality control checks to ensure shipments meet presentation, stability and food safety standards

Perform general office duties, including organizing, filing, printing, and managing documents

Qualifications

Fluent in English and Spanish, with strong written and verbal communication

Excellent interpersonal skills and a proven ability to manage customer relationships effectively

Ability to handle diverse tasks and identify practical solutions to operational challenges

Proficient in using business management software, email systems and platforms

Hiring Requirements:

Valid identification that proves your right to work in the United States

As a condition of employment, you may be required to pass a drug screen and background check.