Help Desk Technician (Tier 2/3) | $60K-$75K + Hybrid | Managed Services Provider

The Level 2/3 Help Desk Technicians are the first point for clients, combining empathy with technical expertise to resolve issues effectively. If you're a team player eager to contribute to a client-centric, dynamic environment, please apply to this position. Some responsibilities include: Troubleshoot and resolve issues related to desktops, laptops, servers, and peripheral devices.Perform user and group administration in Azure Active Directory and Office 365 environments.Manage and configure SharePoint sites, document libraries, and permissions.Provide administrative support for Google Workspace, including email, calendar, and security settings.Configure, deploy, and troubleshoot network devices, including routers, switches, and firewalls.Document support requests, solutions, and system changes in the ticketing system.Assist clients with onboarding, migrations, and best practice guidance.