Talent Engagement Specialist

The Talent Engagement Specialist ensures smooth client activity flow at the Career Center by managing front desk operations, scheduling appointments, and responding to inquiries promptly. They conduct client follow-ups, support the Talent Development Specialist Team with outreach efforts, and assist with community engagement initiatives. This role includes tracking customer engagement, performing administrative tasks, coordinating schedules, and maintaining a professional, welcoming environment. The specialist plays a vital role in fostering client engagement and supporting programmatic goals.Greet clients and manage activity flow within the Career Center.Support front desk operations by directing inquiries, managing customer flow, and scheduling client appointments.Respond to business phone calls, voicemail messages within 24 hours, and virtual chat inquiries, ensuring participants are directed to appropriate resources or staff.Conduct client follow-up via phone, text, and email within 24 hours of initial contact to ensure engagement and resolve inquiries.Assist the Talent Development Specialist Team by supporting caseload outreach efforts, including contacting clients who fail to report for appointments.Support community outreach initiatives to promote programs and services.Track and report on customer engagement activities to support team goals.Perform general administrative duties, including copying, scanning, assembling informational materials or packets, and sorting and distributing materials as needed.Assist with data gathering for reports using computer systems, printed reports, or other available resources.Conduct additional customer outreach to maintain engagement throughout the service participation process.Assist management with scheduling and organizing activities.Uphold a friendly, professional, and welcoming environment for all customers and stakeholders.Perform other duties as assigned based on programmatic needs.