Appointment Coordinator / Receptionist at Eastlake Dental Office

Pay rate: $18 - $25.00 per hour

Job Summary:

The Appointment Coordinator represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient record, coordinating patient flow, assists patients with insurance benefits and communicates with insurance companies regarding claims.

Essential Duties:

Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.

Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and insures all required documents are completed by the patient.

Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).

Performs necessary duties associated with checking patients in and out. Record treatment information in the patient's chart. Enter type of treatment planned for the next appointment, and the amount of chair time, doctor time and assistant time needed.

Ensures all pertinent consent forms have been signed by the patient prior to rendering treatment, and obtains payment for scheduled services.

Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.

Confirm appointments. Calls patients 1 week and the day before to remind them of a scheduled appointment time, and monitors the automatic communication system and maintains accuracy.

Inform patients of the office’s cancellation and no-show policy, and enforces the policy as needed.

Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.

Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments. Discusses treatment plans, financial obligations and payment options.

Performs insurance verifications, determines insurance eligibility, limitations and payment estimates necessary to facilitate financial arrangements. Educates patients, as necessary, regarding insurance, their responsibility and basic terminology.

Submits insurance pre-authorizations, processes and submits insurance claims daily. Monitors and follows-up on outstanding claims.

Sends information as requested by insurance companies such as x-rays, charting, narratives and other documentation for processing the claim when applicable.

Corresponds with insurance companies to resolve payment delays, requests for additional information, or to discuss treatment that has been denied coverage.

Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.

Produces the doctor's call list and provides to the doctor each day, as necessary.

Prepares correspondence, memos, referrals, condolence letters, and other documents, as requested by doctor.

Uses computer, fax, or courier service to transmit information or documents when requested.

During morning huddles, reports on production results, addresses problems that occurred, and evaluates patient flow from the previous day. Updates staff on the status of the current day’s production goals, and identifies scheduling gaps.

Keeps staff and doctor informed of scheduling problems, issues or concerns.

Maintains cleanliness of the waiting room, front desk area, restrooms, break room and common areas.

Adheres to all safety and health regulations.

Knowledge/Skills/Abilities:

Knowledge of appointment coordinator procedures.

Knowledge of English composition, grammar, spelling, and punctuation.

Strong understanding of PPO insurance, billing and treatment planning

Strong understanding of dental terminology.

Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).

Proficient in clerical tasks, including filing, data entry, and managing correspondence.

Excellent communication skills and ability to work effectively in a team-oriented environment

Ability to maintain composure and professionalism when exposed to stressful situations.

Ability to engender trust from the doctors, co-workers, and patients.

Maintain confidence with the patient regarding abilities of doctor(s) and staff.

Ability to work cooperatively with management, staff, and patients.

Ability to prioritize, organize, and complete tasks in a timely and independent manner.

Ability to accept constructive feedback.

Ability to understand and follow written and verbal instructions.

Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.

Ability to communicate and express thoughts and ideas competently.

Ability to quickly grasp relevant concepts regarding duties and responsibilities.

Ability to greet visitors professionally and courteously.

Education / Experience:

High school diploma or equivalent

Minimum of 1 year(s) relevant experience in the dental profession

Physical and Environmental Requirements:

May be required to lift up to 40 lbs.

Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position).

Vision: close vision, depth perception, and ability to adjust focus.

Hearing: able to satisfactorily communicate with patients, doctor, and other staff members to ensure that verbal communication is clearly understood, or a satisfactorily-equivalent method of communication.

Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.

May be required to administer first aid or CPR.

Occasional exposure to toxic or caustic chemicals and radiation.

Exposure to moderate noise levels.

Exposure to hectic, fast-paced, high anxiety environments.

Additional or different duties may be assigned occasionally at employer’s discretion.

Employee Status: Non Exempt

If interested please email your resume, along with your cotact information and availability for a phone call interview.

CONTACT:

E-mal: vega.dds.inc@gmail.com

Phone: (619)600-5941‬