Front Desk Associate
The Front Desk Associate at The Inn at Truckee serves as the first point of contact for our guests, ensuring their stay is pleasant and comfortable. The ideal candidate is customer-oriented, detail-oriented, and has excellent communication skills. English-speaking is required, and bilingual candidates are encouraged to apply.
Key Responsibilities:
Guest Services:
Welcome and greet guests upon arrival with a friendly and professional demeanor.
Handle check-in and check-out processes efficiently using our property management system.
Provide information about room availability, rates, and hotel amenities.
Assist guests with reservations, cancellations, and special requests.
Respond promptly to guest inquiries via phone, email, or in person.
Problem Solving:
Address guest concerns and complaints in a professional and timely manner.
Coordinate with housekeeping, maintenance, and other departments to resolve issues.
Escalate unresolved issues to management when necessary.
General Duties:
Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
Assist in maintaining a secure and safe environment for guests and staff.
Provide local area information, including attractions, dining, and transportation options.
Teamwork:
Collaborate with other staff to ensure excellent guest experiences.
Support team members during busy periods or staff shortages.
Qualifications and Skills:
High school diploma or equivalent required; additional education is a plus.
English-speaking required; bilingual (Spanish) preferred.
Strong communication and interpersonal skills.
Ability to handle multiple tasks efficiently in a fast-paced environment.
Familiarity with hotel booking systems and Microsoft Office Suite (preferred but not required; training provided).
Flexibility to work weekends, holidays, and evening shifts as needed.
What We Offer:
Competitive pay
Flexible schedules
Training opportunities
Employee discounts on stays
PTO
How to Apply:
Submit your resume to gm@innattruckee.com or apply in person at The Inn at Truckee. We look forward to welcoming you to our team!