Scheduler/Customer Coordinator

Town and Country Glass has been faithfully serving the Portland metro area for over 30 years. Our location which includes a new 2,000 square foot show room has caused our business to expand rapidly. We are a team-oriented business - The atmosphere here is casual yet professional when it comes to taking care of our customers. We pride ourselves on customer satisfaction and doing a good job. Visit us at: www.tandcglass.com

Position: Customer Coordinator

We are currently looking for an organized, practical, and action-oriented Customer Coordinator/Scheduler to return incoming phone calls and schedule appointments. This job plays a critical role in the interaction between our customers and operations team. It is important that the Customer Coordinator/Scheduler is accurate with notes and details while communicating information in a time-sensitive manner. Previous experience working with google products is helpful.

We provide full health insurance benefits, 2 weeks paid time off and paid holidays (including your birthday!)

Responsibilities:

Respond to phone calls and messages and set appointments with sense of urgency

Heavy phone and computer work (average of 50-60 calls per day)

Need to be familiar with the greater Portland and SW Washington areas

Must take accurate notes and document with detailed information

Access Technician's calendars and assist in scheduling appts.

Track project details and follow-up with customers

Strong phone etiquette and customer service/resolution

Qualifications:

Must work quickly, but with an attention to detail

Need to be organized with good time management skills

Ability to multi-task and complete assignments

Ability to handle fast-paced and sometimes stressful situations

IF YOU ARE INTERESTED IN THIS JOB, PLEASE APPLY HERE: https://erep.com/e/41617/ (may have to copy and paste if not a hyperlink)

You will be able to upload your resume and take a brief assessment.

Thank You!