Senior Staff Inbound Product Manager - Platform and AI Incubation

What you get to do in this role:   We are seeking a seasoned, highly skilled and motivated Product Manager to be part of a new team focused on creating solutions that provide ServiceNow with a competitive advantage in platform and AI technologies. This position is a bit different from the traditional product manager role and will focus on creating rapid proof-of-concept (PoC) solutions to experiment with emerging technologies and work closely with customers to validate those experiments. This is a hybrid role of solutions consulting and product management. The ideal candidate will have experience in a pre-sales technical capacity or as a solutions consultant, along with a background in building products from a product management perspective. This is an exciting and innovative opportunity for the right candidate. A true blend of customer facing skills, technical expertise, along with a product building mindset. Expertise in the ServiceNow platform and the ability to translate complex requirements into functional solutions will be critical in driving successful outcomes.Key Responsibilities: Innovation: Stay up to date with the latest trends and advancements in AI and platform technologies. Provide informed recommendations and insights to PM leadership. Implementation: Ability to create quick technical solutions using various AI frameworks. Cross-Functional Collaboration: Work on cross-functional teams, including engineering, design, and AI research, to develop and launch new PoCs. Demo and Present Solutions: Effectively communicate and demonstrate PoC solutions to customers, and internal teams to gather feedback and iterate on solutions. Customer Engagement: Collaborate and co-create with customers to deploy the PoC, understand their business requirements, pain points, and goals, and adapt PoC solutions to meet their needs.  Initial focus will be on agentic systems. Metrics and Analytics: Work closely with other stakeholders to define key performance indicators (KPIs), create scripts or processes to track them, and document the PoC success and value to customers.