Client Relationship Specialist - Eurofins CEI Environment Testing - Fort Mill, SC

Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments.Essential Duties and Responsibilities:Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.Advise walk-in clients about service information and project preparation.Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.Unpack shipments and document receipt of sample.Update client and project data records in LIMS and CRM software systems.Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.Ability to assist with administrative tasks as necessary.Teamwork is the foundation of success at Eurofins CEI; We perform other tasks as needed across departments.