Hotel 43 - Assistant Front Office Manager

At Hotel 43 we provide a friendly, fun, professional place to work, with opportunities for advancement and career growth. Successful candidates exhibit the Company's core values of Teamwork, Respect, and Integrity, coupled with a positive attitude and a genuine passion for people.This is a full-time salaried position - $40,000 DOEJob SummaryThe primary role of the Assistant Front Office Manager is to assist the Front Office Manager with all duties including supporting Front Desk and Valet team members in their success and growth, assisting with all day-to-day hotel operations, improving processes, and ensuring the highest level of customer service and guest satisfaction. Job DescriptionAssists with supervision and scheduling of all Front Office employeesEnsures all Front Office staff are trained and confident in all operations and procedures, provides thoughtful, and personalized ongoing trainingUnderstands all hotel emergency controls and procedures, responds appropriately and assumes supervisory role in any hotel emergency or safety situation as neededIdentifies and recommends solutions to Front Office team members and Front Office Manager to further employee development, drive revenue, and improve hotel processesCovers Valet and/or Front Desk shifts as needed, including vacations, illnesses, etc.Acts as a point of reference for guests who need assistance, resolves guest concerns and complaints efficiently and courteously and/or correctly refers issues to upper managementSets a positive example for coworker and guest relations, empowers team members through feedback, recognition, service, and empathyUnderstands all hotel departmental tasks including Housekeeping and Maintenance and assists as neededDevelops and maintains positive relationships with all hotel departments as well as Chandlers restaurantAssists in ordering, and monthly inventory of gift shop items and Front Office suppliesWorks to develop and maintain a positive and supportive work culturePerforms and assists with other duties as assigned or requestedPrevious experience in a customer-focused industry. Previous hotel experience preferredExperience in a leadership or management role preferredPassion for people. Comfortable conversing with new people, resolving conflict, desire to help others succeedMaintains a high degree of professionalism and integrity at all timesStrong ability to multi-task in a fast-paced environment, time managementExcellent verbal and written communication skillsPatience, initiative and adaptabilityProblem and risk analysis and a resourceful approach to challengesDetail-oriented Competent level of IT proficiency and basic accounting knowledgeValid Drivers License, basic driving experienceAbility to lift up to 50lbsAbility to work flexible hours, including weekends and holidays, depending on the operations scheduleBlock 22, LLC is proud to offer a comprehensive benefit package to its employees. Medical, Dental and Vision is offered the first of the month following your hire date Employee Assistance Program Flexible Spending Accounts Educational Assistance Employee Lunchroom Vacation time accrual each pay period 401K program with a company match after completing one year of servicePI259753552 Apply