Customer Support Assistant

Job DescriptionWe are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. In this role, you will be the first point of contact for customers, ensuring they receive timely and efficient assistance. This is an excellent opportunity for someone who is passionate about customer service and thrives in a fast-paced environment.ResponsibilitiesRespond to customer inquiries via phone and email with professionalism and efficiency.Assist customers in troubleshooting and resolving issues related to our products or services.Document customer interactions and escalate unresolved issues to the appropriate departments.Maintain up-to-date knowledge of company products, policies, and procedures.Collaborate with team members to identify and implement improvements in the customer support process.Ensure customer satisfaction by providing excellent service and follow-up.