Case Manager I - Outreach and Engagement

Job SummaryThe Case Manager works as a team member of the multi-disciplinary homeless street outreach team, in

collaboration with social service professionals, ensuring the delivery of quality care in accordance with the rules

and regulations established by the Los Angeles Department of Health Services for contracted agencies, as well

as adhering to the mission of St. Joseph Center. The E6 MDT Case Manager will be adaptable, proactive,

positive, professional, and compliant to help people experiencing homelessness get connected to resources,

and supportive services, in order to obtain permanent housing.ESSENTIAL DUTIES & RESPONSIBILITIESThe Case Manager’s key areas of responsibility include:Key Areas of Responsibility:Provide street based outreach, navigation, and supportive services navigation, to

individuals experiencing homelessness.Provide support and assistance to clients with accessing resources in the community. Establish and

maintain professional and positive relationships with staff, clients, and community providers.Adhere to housing first and harm reduction models of advocacy with clients. Conduct interactions with

clients and other professionals in a respectful and courteous manner.Listen attentively to client needs and suggestions and address their issues fairly and professionally,

coordinate with immediate supervisor for supervision.Develop and maintain strong ties to the community, law enforcement, and other homeless service

providers.Link clients to appropriate bridge/interim housing programs and assist them in completing required

paperwork in order to enroll them in permanent housing-related programs.Essential Duties:Link clients to physical health, mental health, and other supportive services. Assist clients to enroll in

mainstream benefits and obtain identification (i.e. California Driver’s License, Social Security Card).Participate in staff meetings, (2) trainings a month, conferences, program evaluation and program

development.A ratio of one (1) case manager to every thirty (30) participants for optimal service delivery.Must be able to operate a motor vehicle to perform the essential functions of the position, which

includes transporting clients in company vehicles.Build trust and rapport with individuals experiencing homelessness.Keep highly organized files for each client and enter appropriate data ina timely manner into the

region’s Homeless Management Information System (HMIS).Provide bus tokens, bus passes, taxi vouchers, and/or direct transportation as needed.

Participate in SPA 5 case conferencing meetings and other community meetings.Coordinate with other outreach teams, case managers and specialties in joint outreach efforts.

Perform weekly follow-ups and wellness checks on existing clients and on all new referrals.Assist and support clients in maintaining cooperative and effective relationships with case managers and

other service provers.Coordinate social, educational, and other activities/appointments for clients.When conducting field work staff are required to bring intake packets, contact sheets, business cards,

resource information, and wear SJC T-Shirts.Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide

typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it

expected that all similar positions will be assigned every duty and responsibility.