Service Technician- BSN Security
As a Service Technician, you will be responsible for the installation, maintenance, troubleshooting, and repair of our products or systems at customer locations. You will work directly with customers to ensure they receive exceptional service and high-quality solutions. The ideal candidate will be skilled in troubleshooting, possess strong technical knowledge, and be able to handle a variety of service requests with a positive and professional attitude.
Key Responsibilities:
Perform service calls for the installation, maintenance, and repair of [specific product/system].
Troubleshoot and diagnose technical issues to determine the root cause and offer solutions.
Provide on-site customer support, ensuring timely and high-quality service.
Maintain accurate service records and documentation for each job.
Ensure compliance with all safety regulations and company policies.
Communicate effectively with customers, offering clear instructions and recommendations for equipment care.
Collaborate with team members and other departments to resolve complex service issues.
Stay up-to-date on industry trends and product knowledge to provide optimal service.
Qualifications:
High school diploma or equivalent required; technical certifications or vocational training is a plus.
Minimum of 3-5 years of experience installing, troubleshooting, and maintaining CCTV surveillance systems, alarm systems, or similar security equipment.
Previous experience with IP-based CCTV systems, analog cameras, network video recorders (NVRs), and digital video recorders (DVRs) is required.
Experience with security camera placement, cabling, and installation of related hardware in both commercial and residential environments is preferred.
Minimum of 3-5 years of experience in vehicle gate installation, repair, and maintenance or related experience in automated security systems, access control systems, or electric gate systems.
Experience with various access control technologies, including card readers, biometric scanners, keypad entry systems, proximity sensors, and maglocks.
Experience with networked access control systems (e.g., IP-based systems, cloud-based solutions, PoE switches) is highly preferred.
Familiarity with integrating access control systems with CCTV, intercom systems, alarm systems, and other security technologies.
Strong troubleshooting and problem-solving skills.
Proficiency in using hand tools, diagnostic equipment, and software.
Excellent communication and customer service skills.
Ability to work independently and manage time efficiently.
Must have a valid driver’s license and be able to travel to customer locations.
Ability to lift and carry equipment (up to 50+ lbs) as needed.