Cashier/Hostess

These are the requirements for our cashiers/hostess

Job:

For a Cashier:

1. Greet Customers Warmly

Smile and make eye contact. A friendly “Hello, how are you?” sets the tone.

2. Be Efficient and Accurate

Double-check orders or transactions to avoid mistakes. Speed is important, but accuracy builds trust.

3. Stay Positive Under Pressure

Even during busy hours, keep calm and polite. Your attitude sets the mood.

4. Offer Assistance

If customers look confused, offer help, such as suggesting items or answering questions about pricing.

5. Thank Every Customer

A simple “Thank you for coming in!” makes a lasting impression.

For a Hostess:

1. Welcome Guests with Energy

Approach each guest like they’re a VIP. Smile and greet them as soon as they walk in.

2. Communicate Wait Times Honestly

If there’s a delay, explain the wait time clearly and offer seating options (bar, waiting area, etc.).

3. Maintain a Calm and Organized Approach

Keep track of reservations and seating plans to avoid confusion.

4. Check In

Once guests are seated, follow up to ensure their needs are being met (e.g., “Is everything to your liking so far?”).

5. Leave a Positive Last Impression

Thank them on their way out and invite them to return soon.

Both roles revolve around being attentive, personable, and making customers feel valued. Is there a specific situation you’re looking for advice on?