Customer Service Representative

- Obtains client information by answering telephone calls and emails; making OB calls in response to an inquiry for information; interviewing clients; verifying information. - Determines eligibility by comparing client information to established guidelines - Schedules clients for Employment and Training Program Orientations available locally to their area of residence - Refers clients to third party workforce services providers - Informs clients by explaining procedures; answering questions; providing information - Maintains an accurate written record of the transaction following established guidelines - Maintains communication equipment by reporting problems - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures - Updates job knowledge by studying new programs that become available; participating in employment and training discussions - Other duties as assigned