Latin America Portuguese Sales Specialist, DC (Orlando, FL) FT Bench
Disney Central is currently looking for Latin America Consumer Direct (LACD) Sales Specialists, bilingual English speakers with fluency in Portuguese!They focus on creating magical vacation planning experiences using extraordinary Guest service skills and strong attention to detail, as well as assisting Guests in Portuguese language in completing their vacation planning. Our sales specialists will be required to address the needs of our Guests by establishing a positive rapport with emphasis on sales and service.This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida. The sales specialist will attend a paid training class where you will participate in multiple performance assessments.The current operating hours are Sunday through Saturday, 6:45 a.m. to 8:15p.m.The starting pay rate for this position is $18.90 per hour.Responsibilities :In this position, the sales specialists meet or exceed Disney’s quality and guest service standards. They will assist with our Latin America Consumer Direct channel and Walt Disney World® Resort Room, Dine & Recreation bookings and Ticket products. This team also supports our Internet Help Desk services and assists our guests concerning their website experience through troubleshooting and procedural means. In addition, this team will assist Guests who have already booked a resort reservation by providing services such as taking payments, making reservation modifications, recommending booking additional vacation experiences and other projects as assigned.Basic Qualifications :
Bilingual in both English and Portuguese verbal and written communication skills, as well as telephone etiquette skills
Sales and Service experience in a customer service or contact center environment
Flexible with work schedule, including overtime, weekends and holidays
Strong interpersonal, listening, and oral communication skills
Eagerness to learn new policies, procedures, product lines and new software applications
Ability to be flexible and react to new situations and information quickly
Problem solving and decision-making skills
Proficient in Microsoft Office including Outlook
Solid Understanding on Walt Disney World products and services
Ability to interact with other Walt Disney World departments
Strong organizational and time management skills
Computer proficiency, including typing skills and the ability to navigate through multiple computer systems, as well as familiarity with mobile applications
Preferred Qualifications:
Minimum 1 year of sales or service experience in a call center environment
Previous experience with Walt Disney World® system
Knowledge of Disney business practices, applications and Disney websites
Familiar with international vacation planning practices
Ability to work in a structured environment
Additional Information :KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenterLocation: Orlando,FloridaJob Posting Company: "Walt Disney World Resort"The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.