Customer Service Specialist

Kelly Services is seeking a Customer Service Specialist to serve as a customer-focused liaison, promoting and implementing functional excellence in customer service operations. The successful candidate will provide domestic customer service tailored to the needs of the business and its customers while driving continuous improvement in quality processes through best practices, training, and auditing.Position: Customer Service SpecialistLocation: Auburn Hills, MISalary: $24.50 based on experienceKey Responsibilities:

Respond to customer inquiries and provide exceptional service.

Utilize various business unit tracking systems to resolve disputes and monitor sales orders through the fulfillment process.

Issue credit/debit memos and process samples/rebates as necessary.

Maintain a thorough knowledge of the domestic order management system, policies, and procedures.

Collaborate with demand and supply planners, market segments, other customer service representatives, plant sites, warehouses, freight forwarders, carriers, and financial contacts to meet customer needs while upholding quality standards.

Support the corporate Sarbanes-Oxley 404 compliance process related to customer service.

Identify areas for improvement and implement effective changes to enhance service delivery.

Minimum Skills Required:

Proven experience as a Customer Service Representative, beyond call center or retail experience.

Ability to work Hybrid scheduling. 3 days in office and days from home.

Knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process is preferred.

Excellent phone communication and interpersonal skills with various functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, and Transportation personnel.

Proficiency in SAP-R3 or equivalent; a minimum of 6 months to 1 year of experience in order placement, deliverables creation, and invoicing. (required)

Intermediate to high-level proficiency in Microsoft Excel, PowerPoint, and Word (testing in MS Office required).

Experience with Salesforce.com and SharePoint is a plus.

Ability to adapt to new conditions and personnel while encouraging confidence from customers and internal stakeholders.

Strong multitasking and project management skills, with the ability to translate needs into actionable implementation plans.

Excellent organizational skills to provide accurate follow-up and understand inventory management.

Educational Qualifications/Experience Needed:

Required: College degree, previous customer service experience, SAP-R3 or equivalent experience.

Preferred: Bachelor’s degree.

How to Apply:If you are a motivated individual with a passion for customer service and a desire to contribute to a dynamic team, we encourage you to apply. Please submit your resume today.Join us in delivering exceptional customer service and supporting our commitment to quality and operational excellence!As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.Get a complete career fit with Kelly ® .You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About KellyWork changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.