Senior Staff Product Manager, AI Experiences

Emerging Technology GroupEmerging Technology Group (ETG) is ServiceNow’s Digital Technology (DT) internal incubation group. Being customer zero for ServiceNow products we ensure the products works for us internally and delivers value as it gets in hands of our customers. As Customer Zero we implement all our technology workflows and deliver the best experience. With AI everywhere we are in charge of AI Experiences which cut across the enterprise like Search, Conversational Interfaces, Automation, and helping our DT developers to be productivity to build enterprise grade products on ServiceNow Platform.We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow’s Intelligent platform and the best industry standards.If you enjoy learning, growing and making an impact, you will love being in this role. You get exposure to every facet of the enterprise and can make a meaningful impact on both the business and on the people who work here. You will face new obstacles and priorities every day, which can be invigorating and push the boundaries of your thought process.About the Role:ServiceNow is seeking a Senior Staff AI Experience Product Manager to guide the development of intelligent, AI-driven experiences, including personalized conversational AI and enterprise search solutions, that optimize and orchestrate workflows. In this role, you will define how our platform leverages AI and machine learning to enhance user journeys, streamline actions, and deliver intuitive, personalized interactions. You will build strong partnerships with stakeholders across the organization to deliver tailored AI-powered solutions for their audiences and present your vision and results to senior leadership. Partner with Engineers, Analysts, and Designers to redefine the future of work through intelligent workflows, search, and conversational AI experiences.Key Responsibilities:Personalized Conversational AI Experiences: Design and implement AI-driven conversational solutions that provide personalized, context-aware interactions for users. Use natural language understanding (NLU) and machine learning to enhance communication, predict user needs, and deliver proactive assistance.Enterprise Search Development: Guide the development of enterprise search experiences that deliver fast, accurate, and contextually relevant results. Use AI/ML to improve search relevance, streamline knowledge discovery, and integrate search capabilities with conversational interfaces.Stakeholder Management & Partnership Building: Cultivate strong relationships with stakeholders, acting as a respected partner to align on goals and deliver personalized AI-powered experiences tailored to specific audiences.Intelligent Workflow Orchestration: Design and optimize AI-powered workflows that integrate conversational AI, enterprise search, and agent-based systems to streamline complex user interactions and improve productivity.Storytelling with Data: Use data to tell the story of AI's impact on user journeys, personalized conversations, and workflow optimization. Break down complex journeys into measurable insights that demonstrate the value of your solutions.Cross-Functional Collaboration: Partner with Engineering, Design, and Analytics teams to conceptualize, prototype, and deliver scalable, intuitive AI-driven experiences. Ensure enterprise search, conversational AI, and workflow solutions align with ServiceNow’s broader platform goals.Experience Mapping & Optimization: Map and refine end-to-end user workflows, focusing on how personalized conversational AI, enterprise search, and intelligent workflows create seamless, user-friendly experiences.Product Vision & Roadmapping: Develop and communicate a clear vision for personalized conversational AI, enterprise search, and intelligent workflows on the ServiceNow platform. Maintain a strategic roadmap aligned with organizational goals.User Advocacy & Feedback Loop: Advocate for users by gathering feedback from customers, internal teams, and external partners. Use insights to refine and continuously improve AI-driven experiences.Executive Presentations & Communication: Present product vision, strategy, and results to senior leaders across the organization. Clearly articulate the value of personalized conversational AI and other AI solutions to ensure alignment and support.