Customer Svc. Rep. (CSR) Part Time (PT)
The Solano Transportation Authority (STA) is now accepting applications for:
Customer Service Representative (CSR)
Hourly Rate: $19.85 - $24.02
Part Time (PT) - 18 Hours per Week
OPEN CONTINUOUSLY UNTIL FILLED
This posting could close without notice when a sufficient number of applications are received. Candidates are encouraged to apply early in the process for optimal consideration.
Complete application packet will be reviewed on a weekly basis.
TO APPLY:
To apply for this opportunity, please visit the STA website and download an application at:
https://sta.ca.gov/work-with-sta/employment-opportunities/
Complete application packets must include a cover letter, resume, and application. As an alternative, you can mail or submit in person the completed application materials to:
Attn: Human Resources
Solano Transportation Authority 423 Main Street,
Suisun City, CA 94585
Incomplete application will not be considered.
This recruitment will remain open until filled; however, candidates are encouraged to apply early in the process for optimal consideration.
THE OPPORTUNITY:
Under the direction of the Program Services Supervisor or designee, the CSR is responsible for:
Providing high-quality customer service to the general public via telephone, customer service window, events, employers and other community outreach.
Providing commuter and mobility alternative information for Solano using multi-line telephones and commuter databases.
Supporting the STA Programs Department;
The CSR receives instructions and assistance from lead staff members as a new or unusual situations arise, and they are fully aware of the operating procedures and policies within the work unit.
Perform related work as required.
THE IDEAL CANDIDATE WILL HAVE:
□ Ability to work diplomatically and patiently with a wide range of individuals.
□ A strong communicator (both oral and written).
□ Self-motivated and problem-solver.
□ Ability to refer to maps, routes, and other specialized materials to assist clients on a daily
basis.
□ Strong work ethic, goal-oriented.
□ Apply strong customer service skills in a professional manner to day-to-day interactions.
□ Input and process database information, track activities and prepare regular activity reports.
□ Able to work with and complement existing staff.
□ Flexible, unbiased and a person of high integrity.
□ Proficient in Microsoft Word, Excel, and Google Docs.
□ Ability to learn specialized software.
□ Ability to learn and share detailed information about multiple programs.
□ Ability to work in fast-paced, dynamic environment.
EXAMPLE OF ESSENTIAL RESPONSIBILITIES:
□ Be a knowledgeable resource for a wide range
of alternative transportation information:
carpooling, vanpooling, bus, ferry, rail,
bicycling, and other modes.
□ Be familiar with the Solano, Bay Area, and
Sacramento transit regions. Refer to transit
maps and schedules, street maps, and other
specialized materials to assist clients on a daily
basis.
□ Present program information to various public
and private groups and committees.
□ Interact with private and public organizations
cooperatively.
□ Provide and disseminate information to the
public especially in support of People with
Disabilities and Older Adults.
□ Assist with and set-up event promotions
including staffing, displays and materials.
□ Communicate with commuters and advise
them on their commute options; complete
customer service follow-up calls; and route
client calls appropriately.
□ Apply strong customer service skills in a
professional manner in day-to-day interactions.
□ Coordinate trip planning, carpool/vanpool,
and emergency ride home requests, process
into databases.
□ Monitor and maintain transit material
inventories and mailings.
□ Prepare reports, manage and update files in
Word, Excel, Google Docs, and other
applications.
Process cash/credit card transactions such as transit
passes, clipper cards and promotional incentives.
□ Provide assistance to the Director of Programs,
Program Services Supervisor and other STA staff
as needed.
□ Build and maintain positive working
relationships with co-workers, other Agency
employees, and the public using principles of
good customer service and leadership.
□ Perform related duties as assigned.
EDUCATION and/or EXPERIENCE:
□
Any combination of education and experience that would likely provide the required knowledge and abilities as listed below is qualifying.
□
A professional way to obtain the required knowledge and abilities would be a high school diploma with a minimum of two years of customer service, sales, or outreach experience.
□
Some college preferred. Bilingual in Spanish is a plus.
QUALIFICATIONS:
□
Given the issues and priorities facing the STA Programs division, the incumbent must be a motivated self-starter with excellent customer service and organizational skills, a flexible team player with a positive attitude and the ability to communicate effectively and develop cooperative relationships with co-workers, commuters and other clients.
The Solano Transportation Authority (STA) is an equal opportunity employer encouraging workforce diversity and is committed to ensuring that no person is excluded from participation in, denied the benefits of, or discriminated against under its hiring activities on the basis of race, color, creed, sex, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, veteran status, sexual orientation, gender identity/ gender expression, or medical condition including genetic characteristics.
Title VI of the Civil Rights Act of 1964 provides protections against discrimination based on race, color and national origin; and 49 United States Code Section 5332 provides additional protections against discrimination based on religion, national origin, sex, disability, or age.
Employment at STA is at-will.
The information contained herein does not constitute either an expressed or implied contract, and these provisions are subject to change.