Virtual Administrative Assistant

We are seeking a detail-oriented and highly organized Virtual Administrative Assistant to support our growing cleaning company. The ideal candidate will be the behind-the-scenes coordinator who ensures smooth operations, excellent customer communication, and efficient business management. This is remote with a few hours in the day but mainly on call.

Please text nine 1 zero 46 one 7 four 61 to apply

Key Responsibilities

- Schedule and manage customer service appointments using scheduling software

- Handle incoming customer inquiries via phone, email, and online platforms

- Create and manage customer service records and digital filing systems

- Process and confirm service bookings

- Coordinate communication between customers, cleaning technicians, and management

- Manage and update customer contact databases

- Prepare and send service confirmation emails and follow-up communications

- Handle basic billing and invoice preparation

- Manage incoming calls and route them to appropriate departments

- Assist with social media management and customer reviews monitoring

- Prepare weekly and monthly reports on bookings, customer feedback, and service metrics

- Support marketing efforts by maintaining customer communication channels

## Required Qualifications

- High school diploma or equivalent; associate's or bachelor's degree preferred

- 1-3 years of administrative experience, preferably in service-based industries

- Excellent verbal and written communication skills

- Proficiency in Microsoft Office and Google Workspace

- Advanced skills in scheduling and customer relationship management (CRM) software

- Strong organizational and multitasking abilities

- Reliable high-speed internet connection

- Quiet, dedicated home workspace

- Ability to maintain professional demeanor in all communications

## Technical Requirements

- Computer with reliable high-speed internet

- Headset with clear microphone for customer calls

- Proficiency with:

- Microsoft Office Suite

- Google Workspace

- Scheduling software (Calendly, Acuity, etc.)

- CRM platforms

- Video conferencing tools (Zoom, Microsoft Teams)

## Preferred Skills

- Experience in cleaning, hospitality, or home service industries

- Basic understanding of customer service best practices

- Knowledge of digital marketing and social media management

- Bilingual communication skills

## Personal Attributes

- Exceptional customer service orientation

- Ability to remain calm and professional under pressure

- Quick learner with adaptable communication style

- Proactive problem-solving skills

- High level of discretion and confidentiality