Parts Professional
Description
Position Specifics:
Department: Parts
Reports to: Parts Manager or Parts Lead
Supervises: None
Purpose:
Selling service parts, bulk fluids, attachments and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.
Responsibilities:
o Quickly establish rapport and relationship with customers
o Provides quality customer experience through knowledge, use of systems, and process execution
o Provides parts recommendations including alternatives that meet customers’ needs
o Fulfills online orders in timely manner and places in will call area
o Effective use of computer applications
o Supplies Service Technicians with parts as required
o Assists with preparing and maintaining professional showroom image and merchandise displays
o Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Parts Sales Lead
o Assists in keeping parts department clean and orderly
o Assists in maintaining all departmental tools and equipment in good working order
o Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
o Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
o Ensure that company’s reputation and image in the community is consistent with company Core Values
Requirements
Experience, Education, Skills and Knowledge:
o High School diploma or equivalent experience
o Ability to connect with customers, maintain professional image, establish rapport
o Understands basic selling processes
o Basic data entry/keyboarding skills and experience utilizing basic computer programs, for example Microsoft based products
o Experience working both independently and in a team setting
o Physical ability to lift items weighing up to 75 lbs.
o Highly developed interpersonal, organizational and communication skills
o Basic parts and machinery knowledge
o Valid drivers license and good driving record