Lead Concierge

Greet residents and provide general assistance to visitors, prospective residents, and families.Use proper telephone skills.Ensure safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.Ensure that incident reports, concern reports, and other appropriate communication have been completed.Maintain visitor sign in/out book, reservation book for guest rooms, and complete maintenance request work orders.Complete daily check-in procedure.Maintain emergency contact information.Receive packages, plants, prescription drugs, etc. and deliver/hold as requested. Maintain the sign in/out log for the issuance of community keys, and gate passes.Inform supervisor of any resident issues or concerns.Maintain coffee and cookie service in the lobby/making cookies daily.Make sure the lobby has fresh flowers and is appropriately appointed.Assist other departments with administrative functions.Complete all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily. Attend all required training, in-service, and staff meetings.Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.