HR Coordinator (Corporate)

Ingram Content Group (ICG) is hiring for a Human Resources Coordinator to contribute to our Corporate HR team in LaVergne, TN just outside Nashville.This individual will report to the HR Business Partner, providing general support and administration for several functions including staffing activities, benefits, HRIS, compensation, employee relations, and leaves of absence to include FMLA.  The HR Coordinator will communicate with and answer routine questions from client group managers and associates based on knowledge of overall HR guidelines, policies and programs.  In addition, they will manage multiple priorities, producing accurate work in a professional environment subject to frequent interruptions.  The ideal candidate will be passionate about customer service, demonstrate strong detail orientation, have superior organizational skills and consistent follow-through along with curiosity about process improvement and efficiency.At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!Required Qualifications:High school diploma2 years’ experience in an HR function OR 3 years’ experience in an administrative functionPreferred Skills:Bachelor’s degreeMS Excel proficiency (able to create reporting, extract data, conduct V lookup)Experience with HR systems (UKG, PeopleSoft, Smart Recruiters ATS, DocuSign)Working knowledge of LOA process from beginning to end, including application of the FMLA, Disability insurance, and other federally mandated programs.Ability to effectively prioritize and solve problemsStrong critical thinking skillsAbility to develop effective interpersonal working relationships across the business landscapeKey Responsibilities:Creates associates files and ensures recordkeeping is aligned with Company and state and federal lawSupports onboarding of new associates, to include facilitation of new hire orientation and ensures associates are off-boarded timelyServes as a resource for benefit-related questions and partners with the corporate benefits team, as appropriateCoordinates administration of all changes to associate records in the HRIS, PeoplesoftMonitors and ensures quality of own workHas responsibility for the coordination and record-keeping associated with FMLA, Workers Compensation, STD and personal leaves of absence; serving as primary point of contact when appropriate. Escalates complex associate relations issues to ensure company-wide practices remain consistentLiaises with Corporate partners and third-party administrator for Short Term Disability claimsAssists the HR Business Partners and HR Director in promoting effective employee relations programs, both directly (through one-on-one contact with associates) and indirectly (through members of management team) using established program guidelinesResponds promptly to customer’s needs and concernsLooks for opportunities to identify improvements to processes to gain efficiencies and enhance customer serviceParticipates in the implementation of approved process changes for the HR function and monitors/reports on results as requiredProvides input and support for various HR initiativesHiring Salary Range: $21.74/hr - $26.94/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.