On-site Property Hosts: Resort/Campground & Wilderness Lodge

We're seeking an energetic, hospitality-minded couple, (or two close friends/room-mates), who believe in the transformative power of service to play a vital role in hosting our unique lodging and campground operations.

TO APPLY (and read the full job description) see: https://jobs.gusto.com/postings/jubilee-railroad-wilderness-lodge-on-site-property-hosts-fe856e04-aedc-4993-a398-ba11b5cafc29

This position offers an opportunity to join a team managing our distinctive 43-acre property, where every interaction is seen as a chance to create meaningful connections and contribute to our guests' joy, well-being, and experience in nature. The ideal candidates will have a can-do attitude, creativity, and an ability to not only learn systems, but to build and improve them, as well as a desire to create new activities across diverse situations. Candidates should thrive at pitching-in wherever useful across lodging, campground, housekeeping, guest services, including dreaming up new star-gazing evenings, setting up the big screen for “movies in the meadow”, flipping pancakes in the campground, rescuing middle-of-the-night lock outs (!), and welcoming people at the front desk to one of the most magical places in the world! Candidates should love this region, the values of the College, and relish the opportunity to practice kindness & service with guests who come our way.

Essential Duties & Responsibilities

This two year position includes year-round on-site lodging.

The position is quite busy for six months of the year, and slower with more space for personal exploration, during the other half of the year!

FULL TIME: High season, April 15-October 15: (Wednesday to Sunday),

PART TIME: Low season, October 16 - April 14: 3 days per week (Friday to Sunday)

Three (3) weeks vacation in January, February or March!

Onsite Lodging Operations

Support the Lodging Manager across lodging, campground, and all activities

Support the hosting of large groups and special events

Look for ways to bring values of service, equity, magic, and sustainability into all operations

Work shifts at the front desk to welcome guests, share local area recommendations with enthusiasm and insider knowledge, and schedule reservations with warmth and attention to detail

Develop and manage inventory systems tbd, possibly to include guest activities & events, housekeeping, and the Mystic Market, while ensuring quality and sustainability

Conduct quality checks of accommodations with an eye for both cleanliness and guest delight

Collaborate with Facilities Manager & night security Manager to enhance guest comfort

Enhance processes for cleanliness and safety as expressions of care

Look for opportunities to build and improve on all processes and systems - from software to recycling - for ease and efficacy for our guests, and for our team

Foster a positive work environment and team culture

Guest Engagement & Hosting:

Interact with guests proactively. Create magical moments that exceed guest expectations. Connect them to adventures, activities and volunteer opportunities in the region.

Host and create special activities

Foster an environment where guests feel truly welcomed, valued, and delighted to be here

Job Requirements and Qualifications

Required Qualifications:

Available to start by March 2025

Excellent written and verbal communication

Can-do, willing to pitch-in, energetic, positive, enjoys people!

Problem-solving / decision-making in fast-paced hospitality environment

Very basic handyman skills - able to assess issues/make connections

Peace-maker who sees the good in others; able to diffuse tensions

Diversity of lived experience that expands our team!

Strong computer skills (Google Workspace & Canva)

Valid driver's license and reliable personal vehicle

Physical requirements:

Ability to move throughout the property, including outdoor terrain, climb stairs frequently, and occasionally lift items (up to 50 pounds)

Must be comfortable working in all weather conditions throughout four distinct seasons

Must be legally authorized to work in the United States

Preferred Qualifications:

Training in Hospitality, Business, or related field

Proficiency in property management software (training provided)

Experience with historic properties or unique accommodations

Knowledge of Northern California tourism industry

Background in events management, catering, or wedding coordination

Basic maintenance and handyperson skills

Ability to speak another language

Compensation & Benefits

Pay: $20/hour per person

Free Housing: 750 sq ft partially furnished one-bedroom second-story apartment above the Mystic Market / Gift Shop, (valued at $1000/month)

Includes all utilities (electricity, water, internet)

Pet-friendly with approval (breed/size restrictions apply)

Private entrance, dedicated parking space, and a scenic view from all windows

Paid time off: three weeks vacation in either Jan, Feb or March

Paid sick leave

Employee discounts: dining and retail

Professional development allowance

Schedule & Availability

Primary schedule:

40 hours per week, typically Wednesday-Sunday during high season (April 15-Oct 15)

24 hours per week, typically Friday-Sunday, from Oct 16 to April 14.

On-call responsibilities:

Evening on-call phone coverage (8pm-8am) for approximately 4 days per week. Collaborate with the Night Audit/Security Guard for additional coverage.

Rotating holiday and weekend emergency coverage (shared with other managers)

Flexibility for special events and seasonal peak periods

About the Jubilee Railroad Wilderness Lodge

Jubilee Railroad Wilderness Lodge, (the soon-to-be name of the enterprise currently known as Railroad Park Resort), is a truly unique property located amidst the magical wilderness of Mount Shasta, in a densely-forested valley just beside Castle Crags State Park. Our property has been a top north state vacation destination where guests can eat, play, and stay. We have earned Tripadvisor “Certificate of Excellence” property and have a strong and loyal customer base.

Our property consists of:

Lodging: 23 custom train caboose hotel rooms and 4 vintage cabins

Food: A full service restaurant and bar serving breakfast, lunch, and dinner

Hosting: A gift shop, four apartments/houses for events; and “The Elementary School” a renovated 20,000 square foot classroom building in downtown Dunsmuir

Camping: A 45 space RV park and tent campground with game room and camp store

Swimming & More: A pool/hot tub, river, ponds, a dog park, playground, and other beautiful amenities

Views: Castle Crags and forest lands