Customer Service Representative I

Customer Service Representative I- Raleigh [60088525] You are passionate about ensuring customer service excellence and fantastic brand recognition. You have rare people skills which allow you to get out in front of problems and proactively help customers with potential troubles.You have somewhat of a sixth sense in identifying trends related to customer and/or vendor inquiries, responding proactively while providing feedback to management. AND you will love speaking with some of our big winners! If your ultimate mission is to delight both internal and external customers, then we have a career for you! Come join an organization where we give back millions to education every single day! The lottery was named as one of Triangle Business Journal’s 2024 Best Places to Work for the second year in a row. Responsibilities: Corresponds with players and retailers by answering and logging incoming callsEnsures customer service tasks by preparing reports; providing guidance in ticket transfer and appropriate phone coverageApproves adjustments by logging retailer and ticket informationAnalyzes and verifies data by using VLOOKUP verificationMaintains databases by updating Retailer Management System (RMS) and Aurora Requirements: High school diploma or equivalent 1-3 years of Customer Service experience Excellent verbal and written communication skillsMicrosoft Word and Excel required Strong analytical skills preferredExcellent interpersonal skillsHighly organized with ability to prioritize tasks and good time managementFlexibility to work longer shifts, periodically Positive attitude Hiring Rate: $38,288 (this non-exempt position will be filled at or near the posted salary) Closing Date: February 20, 2025 this position is eligible for partial telework. All employees must reside in NC About the North Carolina Education LotteryWe raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award nearly $10 million a day in prizes. To learn more, visit our website nclottery.com. At the North Carolina Education Lottery, we deal with winners everyday: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication and a fun work environment. All employees of the Lottery are expected to support the organization values (honesty, respect, integrity and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc). Equal Opportunity EmployerPI261927304 Apply