Call Center Representative

We are seeking a dedicated and customer-oriented Call Center Representative to join our dynamic team in Houston, United States. As a Call Center Representative, you will be the voice of our company, handling customer inquiries, resolving issues, and ensuring exceptional service delivery.Answer inbound customer calls promptly and professionallyProvide accurate information about products, services, and company policiesHandle customer complaints and inquiries with empathy and efficiencyProcess customer orders, refunds, and account changes accuratelyCollaborate with other departments to resolve complex customer issuesMaintain detailed records of customer interactions and transactionsMeet or exceed performance metrics such as call handling time and customer satisfaction scoresIdentify and escalate priority issues to appropriate teamsStay updated on company products, services, and policiesParticipate in ongoing training and development programs to enhance skills and knowledge