Senior Support Engineer ll

A Little About UsEDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.comJob Description:As a Senior Support Engineer you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support and execution following best practices.What your impact will be

Work directly with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products

Collaborate with, and mentor, junior support engineers to triage issues; create reproducible test cases; file engagements and collaborate with development teams; design and submission of patches when possible

Collaborate with Development resources, many of whom are core members and major contributors to the PostgreSQL community; collaboration may include needs such as identification of enhancement requests or defects to existing product capabilities, design and test of patches where possible, or performance analysis and solutions interoperability.

Serve as the primary point of contact to premium customers

Document solutions, procedures, and standards for customers as well as for internal use

EDB professional-level certification will be provided

Act as a Support Services representation to the Postgres Community - this component is not limited to the attributes of Support Services, but provides a conduit into the Postgres Community, and vice versa, by which the individual can maintain their presence and link issues or interests where they may be commonly held.

What you will bring:

7+ years of significant PostgreSQL experience or equivalent knowledge

Bachelor's degree in Computer Science or equivalent knowledge

Working knowledge of PostgreSQL third-party tools (i.e., pgpool, slony, pgbouncer, etc.)

Outstanding communication skills (both written and verbal)

Exceptional problem-solving skills for abstract and complex issues

Quick-thinking, able to work well under pressure

Adept at documenting efforts, actions, and results

What will give you an edge:

Experience with Oracle, SQL Server, MySQL, or MongoDB

Experience with Docker & Kubernetes

Experience with orchestration & deployment tools such as:

Ansible, Chef, Puppet, Terraform

Experience in clustering and availability solutions

Experience with one or more of the major cloud providers

Amazon Web Services & RDS, Microsoft Azure & PostgreSQL for Azure, Google Cloud Platform & CloudSQL

Experience with Zookeeper or Kafka

Experience in scripting

Experience in application debugging and error-tracing

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply!EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.#LI-Remote #BI-Remote