Sales Associate II, Presidio Visitor Center & Fort Point

Applications must be submitted using this link: https://jobapply.page.link/WVqbb

Organization Description:

Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has served as the nonprofit partner of the National Park Service, collaborating with the Presidio Trust, partners, donors, and the community to support the Golden Gate National Recreation Area (GGNRA). The GGNRA stretches across three Bay Area counties north and south of the Golden Gate Bridge and includes iconic places such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco.

The Parks Conservancy engages at the intersection of national park sites, local communities, social justice, and climate resilience. Collaborating with partners, our staff are dedicated to enhancing public awareness and providing volunteer and educational opportunities in the parks. We are park builders, caretakers, ambassadors and educators, all working to connect people to parks in support of our vision Parks for All Forever. Join us.

Department Description:

The Interpretive Centers and Sales Department is responsible for developing and operating visitor centers throughout the Golden Gate National Parks, providing visitor information, orientation, and other direct services. Conservancy Interpretive Centers provide educational, functional, and proprietary park merchandise along with changing park exhibits. The department develops park books, maps, and interpretive and branded products, manages warehousing and distribution, operates the Muir Woods Fee Collection program, and develops and operates the Conservancy’s online sales and wholesale programs. Interpretive Centers include Alcatraz Park Stores, Muir Woods Visitor Center, Lands End Lookout, Warming Hut, Fort Point Park Store, Golden Gate Bridge Welcome Center, and Presidio Visitor Center.

Position Overview:

The Sales Associate II is responsible for supporting management by delivering outstanding visitor services, selling interpretive merchandise and books to help achieve sales goals, maintaining the visual, store, and merchandising standards, assisting with inventory management, cash and safe handling, and the opening and closing procedures at the Golden Gate Bridge Welcome Center. Additionally, this role will be trained and able to provide information about park history and trails, San Francisco landmarks, and the GG Parks Conservancy. All candidates must be willing to work a flexible schedule that may include both weekend days and holidays. Schedules may vary by site and by season.

This is a full-time, benefitted position.

Reports To: Retail Manager I

Essential Functions and Responsibilities:

Role-model for welcoming, engaging, and delivering the highest standard of service to all visitors.

Answer all visitor questions with courtesy, accuracy, and appropriateness.

Focused on helping store and staff achieve daily, weekly, and monthly sales goals.

Maintain positive and respectful relationships with all internal and external partners (GGNPC, NPS, U.S. Park Police, Park Partners, Presidio Trust, GGBHTD, etc.).

Assist with inventory management including unpacking, tagging, restocking, and merchandising products and publications.

Maintain a clean and organized store including office, backroom, and storage spaces, refilling supplies as needed.

Sweep and remove trash from exterior of store and assisting with trash and recycling as needed.

Work independently opening and closing store, reconciling cash drawers, counting safe, facilitating change orders for each register, making cash drops, and preparing and handing over deposits to Garda.

Assist managers with year-end inventory counts.

In the absence of managers and supervisors (or at their direction), the SAII is responsible for monitoring and ensuring smooth daily operations, handling visitor concerns, running sales floor and supervising staff, delegating tasks, administering breaks, and being a liaison with park partners.

Act as role-model for staff and provides feedback to managers and supervisors about Sales Associate performance.

Assist managers with processing invoices for payment and efficiently deal with problem shipments and invoices.

Assist in training staff as needed.

Assist managers and supervisors with other assigned job duties.

Communicate effectively and promptly with managers and supervisors about product and supply needs.

Report any maintenance related issues to site managers, supervisors, or appropriate Conservancy colleagues or Park partner, including, at Lands End Lookout, the authority to independently open and close public restrooms during store hours due to maintenance or health concerns.

Knowledge, Skills, and Abilities:

Two years’ retail experience or equivalent preferred.

Some supervisory experience preferred.

Excellent visitor service skills and sales ability

Must be professional, flexible, reliable, and able to perform job duties independently with minimal supervision.

Accurate and efficient cashiering and cash handling experience.

Excellent verbal and written communications skills.

Must be sensitive to visitor needs and concerns and enjoy working in a busy retail environment with high visitor interaction and conversation.

Must have an interest in and ability to share about the history, natural history, and trails of their national park work site with visitors.

Retail, bookstore, museum, and park ranger experience preferred.

Education and/or Experience:

High school degree or equivalent preferred.

Previous retail or comparable experience in working with the public.

Health and Safety:

It is the goal of the Parks Conservancy to create and maintain a safe and healthy workplace. We work to mitigate hazards and risks that may cause harm to employees, consistent with state and federal laws. Employees play an active role in creating a safe and healthy workplace and are expected to comply with all applicable health and safety rules.

Physical Requirements and Work Environments:

Work is performed in a retail, stockroom, and office setting.

Work is primarily performed standing or walking.

Work requires squatting, kneeling, and climbing (short step ladder).

Frequently lifts, carries, and positions objects weighing up to 50 pounds.

Etc. as needed

Pay Rate (Grade)/Benefits: Pay rate is $23.50/hour (Grade 9). Benefits include free medical, dental, and vision plans for employee and family; vacation time plus holidays, personal, and sick days; Employee Assistance Program, employer-matched Commuter Program, employee discounts and more.

Application Deadline Date: Early applications appreciated and no later than February 28, 2025

Applications must be submitted using this link: https://jobapply.page.link/WVqbb

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment, placement and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.